Shipping policy

Shipping Policy

Imperial Essence – Luxury Arabian Fragrances

At Imperial Essence, we are committed to providing a smooth, secure, and reliable shipping experience for every order.

Order Processing

Orders are typically processed within:

1–3 business days

excluding weekends and holidays.

During high-demand periods, launches, promotions, or holidays, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times may vary depending on:

  • Shipping destination

  • Carrier operations

  • Weather conditions

  • Holidays or peak seasons

Imperial Essence is not responsible for carrier-related delays once the package has been shipped.

Shipping Carriers

We work with trusted shipping carriers to ensure safe and efficient delivery of your fragrances.

Carrier selection may vary depending on location, shipping method, and availability.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Imperial Essence is not responsible for:

  • Incorrect shipping addresses

  • Undeliverable packages due to customer error

  • Delays caused by incomplete information

If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Lost or Stolen Packages

Imperial Essence is not liable for packages marked as delivered by the carrier.

We recommend:

  • Monitoring tracking updates

  • Ensuring secure delivery locations

  • Contacting the carrier directly for delivery issues

If assistance is needed, our team will do our best to help facilitate communication with the carrier.

Shipping Restrictions

Certain fragrance products may be subject to shipping restrictions depending on local regulations, carrier limitations, or destination country requirements.

Imperial Essence reserves the right to cancel or refuse shipments when necessary to comply with shipping regulations.

International Shipping

International shipping availability may vary by country.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT charges

  • Additional fees imposed by local authorities

Imperial Essence is not responsible for delays caused by customs processing.

Damaged Orders

If your order arrives damaged, please contact us within:

48 hours of delivery

at:

admin@imperialessenceus.com

Please include:

  • Order number

  • Photos of the packaging and product

  • Description of the issue

We will review the situation and provide assistance when applicable.

Contact Us

For any shipping-related questions, please contact:

admin@imperialessenceus.com

Thank you for choosing Imperial Essence — Luxury Arabian Fragrances.