Refund policy

Return & Refund Policy

Imperial Essence – Luxury Arabian Fragrances

At Imperial Essence, we are committed to offering authentic luxury Arabian fragrances curated with the highest standards of quality and presentation. Due to the personal nature of fragrance products, all sales are considered final unless the item arrives damaged, defective, or incorrect.

Returns

For hygiene, safety, and product integrity reasons, Imperial Essence does not accept returns or exchanges on:

  • Opened fragrances

  • Used products

  • Products with broken seals

  • Items returned without original packaging

  • Change-of-mind purchases

  • Fragrance preference dissatisfaction

Because perfumes are personal-use products, we cannot restock or resell returned fragrance items once opened or handled.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within:

48 hours of delivery

To request assistance, email:

admin@imperialessenceus.com

Please include:

  • Your order number

  • Clear photos of the item and packaging

  • Description of the issue

Our team will review the request and, if approved, provide a replacement, store credit, or refund at our discretion.

Lost or Stolen Packages

Imperial Essence is not responsible for:

  • Lost packages marked as delivered

  • Incorrect shipping addresses entered by customers

  • Theft after delivery confirmation

Please ensure all shipping information is accurate before placing your order.

Order Cancellations

Orders may only be canceled before shipment confirmation is issued. Once an order has been processed or shipped, it cannot be canceled.

Refund Eligibility

Approved refunds (if applicable) are processed only for:

  • Damaged items

  • Incorrect products

  • Manufacturing defects verified by our team

Refunds are issued to the original payment method and may require several business days depending on your financial institution.

Authenticity Guarantee

Imperial Essence proudly guarantees that all fragrances sold on our website are:

  • 100% authentic

  • Brand new

  • Unused

  • Original manufacturer products

We do not sell counterfeit, imitation, or diluted fragrances.

Contact Us

For any questions regarding your order, please contact:

admin@imperialessenceus.com

Thank you for choosing Imperial Essence — Luxury Arabian Fragrances.